SUMMARY OF THE ROLE

Team Lead Functional Support
Full/part time: Full Time
Location: Schiedam, Netherlands

Ready to lead a team that keeps our global IT landscape running smoothly? At Mammoet we rely on a strong IT foundation to support our worldwide operations. As Team Lead Functional Support, you will play a key role in managing, developing and empowering a team of Functional Support specialists (10 FTE). You ensure that our internal customers receive high-quality support, reliable solutions and continuous service improvements.

This is a dynamic leadership role where people management, service excellence, supplier coordination and data-driven decision-making come together.

WHAT YOU’LL BE DOING

As the Team Lead Functional Support, you will oversee the daily operations of the Functional Support team within Global IT. You manage workload distribution, safeguard support processes and ensure timely delivery of IT services in line with business expectations. With a focus on team performance, development and continuous improvement, you contribute directly to the stability and efficiency of Mammoet’s IT environment.

Team leadership and development

Lead, coach and develop the Functional Support team, ensuring a high level of expertise and engagement.
Coordinate daily activities, monitor workload and review work in progress.
Support training, knowledge-sharing and professional development activities.

Support and service delivery

Ensure high-quality support and solutions for internal customers, adhering to established service level agreements (SLAs).
Promote consistent use of best practices across the support process.
Resolve escalations and maintain a strong customer-service mindset.

Supplier and stakeholder management

Monitor and manage third-party IT suppliers, ensuring performance, cost-effectiveness and service quality.
Maintain strong relationships with internal customers, stakeholders and partners.

Continuous improvement and governance

Advance departmental standards, processes and technology.
Drive a culture of proactive improvement and service excellence.
Ensure administrative activities meet internal policies and audit requirements.

Management Information and reporting

Prepare and analyze management reports using defined KPIs.

WHAT YOU’LL NEED

Bachelor’s or Master’s degree in IT, Business Administration or a related field.
At least 8 years of experience in IT support, including proven team leadership.
Strong analytical and problem-solving abilities.
Excellent planning and organizational skills, with the ability to manage priorities under pressure.
Proven experience in improving processes and implementing best practices within IT support.
Experience in managing supplier relationships and monitoring performance.
Familiarity with ISM or similar service management frameworks (certification preferred).
Strong communication and interpersonal skills, able to interact effectively with team members, stakeholders, internal customers and suppliers.
Experience with data analysis and KPI-driven reporting.

WHAT YOU’LL GET

A competitive salary and benefits package, recognizing your experience and impact.
A collaborative, multicultural and supportive team environment, where open communication and teamwork drive success.
The opportunity to shape and develop your own Mammoet career – with access to internal mobility, growth paths and roles that match your strengths and ambitions.

WANT TO KNOW MORE?

Get in touch – email shai.ponit@mammoet.com

#mammoetcareers #IT #madeformammoet

Mammoth

Smarter Safer Stronger

Mammoet offers solutions for every heavy lifting or transport challenge. We strive for long-term relationships with our customers to understand the challenges within their markets. By working closely with our partners, we achieve the most efficient and cost-effective approach. Customers trust us to help them achieve feats once considered impossible. And we've often broken records in the process.

Some dream about a future that is Smarter, Safer and Stronger. We actually build it.

Mammoet is a leading global company. We lift, transport, install, and dismantle objects, from dormers to wind turbines and from bridge components to petrochemical columns. We do this in ports and construction, but also in the petrochemical, energy, and offshore sectors. We operate an impressive fleet of machinery.

Customers know we can deliver results that often seem impossible. That's because, through our extensive global experience, we've built up extensive technical expertise. We're known for the quality we deliver and the high safety standards we adhere to. We've made the impossible possible more than once.

We work hard with 7,000 like-minded colleagues. We're a proud club, and you can be a part of it. You're welcome. Together we make a difference!

Your career: always evolving

Our employees deliver the quality Mammoet is known for. That's why we're always working on their development, expanding their knowledge and skills in the field.

Moreover, there are always opportunities for growth. You'll need to bring motivation and ambition. We'll train you at our own Academy. You can, for example, train to become a crane operator. It's up to you. Management positions? If you're interested, there's a path. Close to home, but also internationally if you prefer.

Together we make the difference

At Mammoet, we work together to tackle the challenges of tomorrow. We work hard with loyal colleagues. We're a team that strives to grow every day. If you want to make the impossible possible with us, you're welcome. Together, we make a difference!

“Some dream about a future that is Smarter, Safer and Stronger. We actually build it. ”