Customer communication and order management support

Would you like to be part of a team that supports customers and ensures the smooth handling of daily order processes? As a CSC Specialist, you will act as a key contact for customers and internal stakeholders while supporting enquiries, quotations, and order processing activities. This role offers the opportunity to collaborate with multiple departments in an international manufacturing environment and gain experience in customer service, commercial administration, and process coordination. Are you interested in a position that combines communication, organisation, and collaboration across the business?

Support customer requests and order processing activities

In this role, you will manage customer enquiries and orders while coordinating related activities with internal teams. You will communicate with customers, prepare quotations, maintain contractual documentation, and work with business systems to ensure accurate processing of customer requirements. The position involves close cooperation with colleagues from sales, planning, logistics, finance, and technology to support timely and accurate order fulfilment.

Your responsibility will be to:

• Process customer enquiries, quotations, and orders, including related administrative activities
• Communicate with customers regarding product availability and delivery schedules
• Work with ERP and SAP systems to manage orders, contracts, and invoicing activities
• Monitor open orders and provide customers with relevant updates
• Cooperate with internal departments to support customer requirements and order fulfilment

The position is part of the Customer Service Centre team and reports to the CSC Team Lead. The role is based in Kladno, Czech Republic, with approximately 10% travel.

Customer service experience and administrative coordination skills

This role involves regular communication with customers and colleagues across different departments. We welcome candidates who have experience coordinating multiple tasks, working with information accurately, and collaborating with others to achieve shared objectives. We encourage applications from people with different backgrounds, experiences, and career paths. An interest in learning new processes and working within a customer-focused environment will help you settle into the role.

You also have:

• Secondary or university education in an economic or technical field
• Experience in customer service, administrative support, or order processing activities
• English language skills that support daily internal communication
• Knowledge of Microsoft Office applications, including Word and Excel
• Experience with SAP is welcome

Contribute to efficient customer processes and collaboration

NKT is committed to developing a diverse organization and culture where people of diverse backgrounds can grow and are inspired to do their best. We have high ambitions on establishing gender diversity at NKT and encouraging all interested candidates to apply – even if you don’t tick all the boxes described. We believe that a diverse organization enables long-term performance, and that an inclusive and welcoming culture creates a better work environment.

This position provides the opportunity to develop your knowledge of customer service, commercial processes, and business systems while working in an international environment. You will collaborate with colleagues across several functions and contribute to activities that support customer operations and business performance. The role also offers opportunities to expand your skills through teamwork, knowledge sharing, and ongoing professional development.

"In this role, we work closely across teams and communicate with customers and colleagues from different parts of the business every day. We are looking for a new team member who would like to support customer processes and become part of our Customer Service Centre team," says Hiring Manager, Tomáš Koňák.

Read more about our offer and listen to some voices of NKT Connectors here!

We will review applications continuously, but we recommend you apply no later than 31.7.2026. Be aware that personality and cognitive tests might be included in the recruitment process. If you have any questions about the role, you are very welcome to contact Hiring Manager Tomáš Koňák at tomas.konak@nkt.com. For inquiries about the recruitment process, please reach out to Denisa Skalická, HR Coordinator at denisa.skalicka@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.

We collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions.

Be a Connector of the green tomorrow!

About NKT
Offers a broad range of building wires, low- and medium-voltage power cable solutions supporting both safety in the building sector and the European energy transition. NKT markets high-quality products exceeding high customer expectations and has developed ergonomic solutions that are easy to install. Here, you will join a diverse and international organization operating from five main production sites with strong market positions across Europe driven by customer centricity and a growth focus.

At NKT, we are all Connectors. We connect to develop leading power cable technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and plays a key role as the world moves towards clean energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling reliable energy transmission. Since 1891, NKT has innovated the power cable technology, building the infrastructure from the first light bulbs to the megawatts created by renewable energy today.
NKT is headquartered in Denmark, operates from more than 30 countries worldwide, and employs 6,500 people globally. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. NKT - We connect a greener world. www.nkt.com