Royal IHC
Provide hands-on support during IT changes, upgrades, or local projects.
• Maintain local IT room/server room hygiene: cable management, rack organization, backup checks, etc.
Required Qualifications, Experience & Skills
Qualification & Experience
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or relevant
filed.
• 2–4 years of hands-on IT support experience.
• Experience in an international or multi-site environment preferred.
Technical Skills
• Basic, but strong knowledge of Windows client OS, Microsoft 365 apps, Teams, OneDrive, and Exchange.
• Basic understanding of networking (LAN/WAN, Wi-Fi, DNS, DHCP).
• Experience with ITSM tools (ServiceNow)
• Familiarity with AD, user provisioning, and MFA.
• Experience with IT asset management and inventory tools.
• Understanding of CMDB concepts (CIs, relationships, data models) is a plus.
Soft Skills
• Strong customer service orientation.
• Good communication skills (English required).
• Ability to work independently and take ownership.
• Process-driven and detail-oriented mindset.
• Ability to collaborate with global teams across time zones.IT Support Officer
The Role:
The IT Support Engineer is responsible for delivering day to day IT support at the Mumbai site, ensuring stable
operation of end user technologies, and maintaining accurate IT asset and configuration management data. This
role also provides supports to global IT operations through CMDB updates, analysis, and administrative tasks.
Key Roles & Responsibilities
1. End-User Support:
• Provide hands on, on site technical support for laptops, desktops, mobile devices, printers, network
connectivity, and collaboration tools.
• Troubleshoot and resolve hardware, software, and operating system issues for local and remote staff.
• Support onboarding/offboarding activities (device provisioning, accounts setup, access management).
• Maintain excellent communication with end users, ensuring issues are resolved efficiently and
professionally.
2. IT Asset Management:
• Maintain an up-to-date inventory of all IT hardware and software assets for the Mumbai site.
• Perform regular audits of IT assets and ensure proper tagging, documentation, and lifecycle tracking.
• Coordinate with DELL for repairs, replacements, and procurement activities.
• Ensure compliance with internal IT asset management guidelines and security policies.
3. ServiceDesk Operations:
• Support in-country General Managers of other entities in MEA and APAC region to help roll out corporate
strategy and build and evaluate investments, expansion other strategic business case.
• Provide daily ServiceDesk support to global IT operations, handling tickets outside Dutch working hours
• Log, categorize, prioritize, and resolve incidents and requests in the ITSM tool.
• Escalate issues to the appropriate technical teams when required.
• Ensure timely follow-ups and proper closure of tickets.
4. Administrative & Operational IT Tasks:
• Support IT documentation, knowledge base updates, and process improvements.
• Assist with compliance, security, and audit-related tasks when required.
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Creating the maritime future
Anchored in a rich Dutch maritime history, Royal IHC is a leading supplier of maritime technology and expert craftsmanship.
With the right people and skills on board, and driven by innovation, we provide a competitive edge to our worldwide customers in the dredging, offshore, mining and defence industries. However, Royal IHC is much more than equipment, vessels and services. We deliver reliable, integrated solutions that improve operational efficiency and allow for a more sustainable performance.
All over the world, our people are deeply committed to technological innovation, supported by our long-standing experience in our core markets. Our experts work in close collaboration with multiple stakeholders to meet the specific needs of each customer.
With our continuous commitment to technological innovation, we seek to always meet the specific requirements of each individual client. IHC annually spends approximately 3% of its revenue on innovation, which places us in the top 15 Dutch companies in terms of R&D. We have branches in many different countries, giving us a truly international perspective.
Our business culture has a strong character and is based on collaboration, openness and respect. Perseverance is also a quality that runs through the veins of our organisation. At IHC we have a total commitment to improvement and innovation. Coming to work for us does not mean you have reached your destination. At IHC you will continue to grow and learn, and your expertise will continue onwards and upwards. That is not just a promise from us, but also a commitment we ask of you. Those who demonstrate independence and a strong feeling of responsibility are given a great deal of freedom, but that doesn’t mean you will be left to fend for yourself. Where needed, you can count on us for coaching and personal supervision.
IHC has a wealth of in-house talent. And we want to make the maximum use of it. That is why we have created development programmes. There are programmes for every level. If you have completed your preparatory secondary vocational education (VMBO) you can start at our in-house Technical Training Centre. We also have plenty of development opportunities for employees with senior secondary vocational education (MBO), higher vocational education (HBO) or a degree from a university (WO).
They can choose from the wide range of programmes, courses and other training opportunities. In addition to the development programmes, there is Young IHC. This programme of activities is especially for our young graduates to help them find their feet in our company. It makes it easy for them to get to know their colleagues in the various business units and creates a strong personal network.
Are you currently a student or have you just graduated? There are several ways for you to start a new career at IHC. We recognise the value of a strong link between industry and education, which is why ambitious students are always welcome at IHC for a traineeship or to do their graduation research. There are various options available, the choice is up to you!
“Let us build a career for you!”
Facts about
Number of employees: 2300
Sectors: Dredging, Offshore, Shipbuilding & repair, Shipping
Career level: Student, Starter (< 3 years), Young professional (3-5 years), Professional (5-10 years), Senior professional (>10 years)
Preferred educational level: Vmbo, Mbo, Hbo, Wo bachelor, Wo master
Preferred educations: Mechanical Engineering, Marine Technology, Naval Architecture, Electrical Engineering