Summary

The SBP for business is the primary link between the assigned business unit or functional area and the Shared Service Teams. The main goal is to partner to develop Shared Services roadmaps, execute Service transitions, monitor, report & improve delivered services. The SBP will not only offer consulting services but will also participate in projects and initiatives. They need to communicate relevant updates (strategy, projects, initiatives, service performance, …) both to the SSC community and to the business units. They play a key role in sharing knowledge across the company and identify synergies related to all types of service delivery. In partnership, they identify opportunities to increase efficiency and/or business value.

Your responsibilities

Demand Shaping - Surface, stimulate and shape business demand and manage a portfolio of projects. Drive the adoption of existing Deme services, capabilities, best practices, technologies and providers. Translate department strategy into mid- to long-term operational plans and shape a value-based roadmap for service evolution (including digital and AI opportunities).
Servicing - Act as the link between the SSC department and the business. Coordinate resources and activities from internal service providers and, where applicable, external providers, aligning them to business priorities. Drive cross-functional process standardization across SSC functions and support risk management, compliance, and governance activities. Serve as the single point of contact for escalations or major incidents, managing escalations autonomously with maturity and solution-oriented decision making.
Customer Success - Drive customer success and maximize business value (minimizing value leakage) by measuring provider performance, demonstrating value, and taking ownership of service improvement initiatives. Lead transformation projects impacting multiple teams or SSC functions and drive adoption of digital tools, automation, and process optimization. Interpret SSC-wide KPIs to identify performance levers and contribute to continuous improvement across services.
Strategic leadership, stakeholder engagement & operational readiness - Build credibility with management, SSC SteerCo, and functional leaders; represent the SSC professionally in internal and external forums. Identify future capability needs, process improvements, and technology adoption opportunities; actively contribute to leadership discussions, planning sessions, and strategic forums. Demonstrate understanding of resourcing, budgeting, and workforce planning, and support the design and implementation of operational governance frameworks.

Your profile

Bachelor's degree in Information Technology or any related field.
Core Competencies: Issues advice to stakeholders within own professional domain.
Business IQ: Understand their industry, ecosystem and financial business drivers of their businesses/functions. Know how to assess the financial health of the business and use metrics for decision making and to drive value realization.
Change Management: Applies processes and tools to realize organizational change. It includes stakeholders’ analysis, understanding business environment, communication, identification of training requirements, processes, structures, risks and opportunities, etc. Demonstrates expert knowledge of change.
AI & Digital Enablement: Demonstrates strong AI/ML and Generative AI literacy and can identify, prioritize, and shape AI-enabled opportunities in shared services (e.g., case triage, knowledge management, document processing, forecasting) with clear value framing (cost, cycle time, quality, risk reduction). Partners effectively with Digital/data teams and vendors to define requirements, run pilots, drive adoption, and scale solutions.
Data, Measurement & Responsible AI: Understands data quality and process dependencies and uses analytics to improve outcomes. Defines and tracks AI-enabled service KPIs (e.g., accuracy, containment/deflection, AHT, SLA performance, customer satisfaction) and drives continuous improvement. Applies appropriate governance and Responsible AI practices (privacy, security, transparency, bias/fairness, human oversight) in solution design and rollout.
Client Management: Has the ability and skill to manage customers/clients to ensure quality services and outputs and optimal resource utilization.
Client Focus/Stakeholder Management: Focuses on discovering and meeting the stakeholders' needs (can be internal or external clients or other stakeholders).
Communication: Has the ability to express ideas, request actions, summarize events and motivate people by means of clear and effective presentations, verbal and written.
Continuous Improvement: Has knowledge of continuous improvement methodologies (e.g. Six Sigma) and applies this.
Initiative and pro-active behaviour: Identifies a problem, obstacle or opportunity and takes action in light of this identification to address current or future problems or opportunities, ideally starting from a clear vision. Initiative should be seen in the context of proactively doing things and not simply thinking about future actions.
Organizational Awareness: Has the ability to identify, understand and utilize key relationships, power dynamics, culture and structure within one’s own and other organizations (e.g. clients, suppliers, etc.). This includes the ability to identify who the real decision makers are, the individuals who can influence them and to predict how new events or situations will affect individuals and groups within the organization.
Project and portfolio management: Plans and directs a single or portfolio of Digital projects to ensure co-ordination and management of interdependencies. Orchestrates projects to develop or implement new, internal or externally defined processes to meet identified business needs.
Relationship building: Has the ability to identify, build and maintain short- and long-term internal or external networks (with all kinds of stakeholders, within or outside the organization).

Our offer

An extensive mobility program for a healthy work-life balance.
A permanent training track which allows you to develop yourself personally and professionally.
A stimulating, innovative workplace with numerous growth opportunities.
A people-oriented environment with an interactive health program and a focus on employee well-being.

DEME today

DEME is a world leader in the highly specialized fields of offshore energy, dredging, marine infrastructure, and environmental works. We also engage in concessions activities in offshore energy, maritime infrastructure, green hydrogen and deep sea mineral harvesting. With 150 years of experience and nearly 6,000 highly skilled professionals, we have built up a vast bank of knowledge and expertise which has allowed us to foster a pioneering approach throughout our history. This enables us to bring tailor-made solutions, innovation and new technologies to our customers’ projects, ensuring that they are performed safely, efficiently and cost-effectively.

While our roots are in Belgium, DEME has built a strong presence across the globe. We operate one of the largest and most technologically advanced fleet of vessels in the world, supported by a broad range of auxiliary equipment.

Solutions for global challenges

Our vision is to work towards a sustainable future by offering solutions for global challenges.

The urgent need for reduction of emissions has led the Paris Agreement to commit countries to Net Zero Emissions by 2050, spurring growth for clean energy. The resulting energy transition and the related electrification are expected to result in a growing demand for critical minerals.

The rising sea levels are forcing a necessity for new types of marine infrastructure and coastal protection.

The growing population and fast urbanization pace are increasing the need for land reclamation and brownfield development in already densely populated areas.

The rising maritime trade activity requires constant marine infrastructure upgrades to ensure ship access and suitable ports.

Finally, increasingly polluted rivers and soils give rise to stricter regulations and public investment programs that push for more environmental solutions.

Through its diversified portfolio of activities, DEME is well positioned to tackle each one of those challenges.

Exploring new horizons

We also strongly believe in turning challenges into opportunities. That’s why we are continuously looking for ways to deploy our knowledge and expertise in other activities, exploring new horizons and expanding our solutions portfolio. We are building on our experience in coastal protection to develop nature-based solutions to tackle the rising sea level. We aim to be a frontrunner in green hydrogen by operating industrial-scale production facilities. With Global Sea Mineral Resources we develop technologies to source critical minerals needed for the energy transition in the most responsible way. Investing in new activities underlines how important pioneering is to DEME.

Our core values

Our company is founded on strong beliefs and values that have navigated us through many challenges throughout our history. These values define who we are as an organisation. We live by them in everything we do.

We care
We care about our people, our many diverse stakeholders, the success of our projects and above all, the future of our planet.

The safety and wellbeing of our employees is always our number one priority. We foster a diverse
and inclusive environment where everyone feels respected, valued, and empowered to contribute their
unique talents and perspectives to our collective success.

Working together as one team, we look out for each other and we ensure that each employee gets the support they deserve to excel in their careers.

We care about our customers and want to support them in achieving their goals. We listen carefully to their exact requirements and work shoulder to shoulder with our customers, partners and suppliers, to ensure that each project is a success.

We care for our planet by addressing the challenges of a growing population, increasing maritime trade, climate change and polluted rivers and land.

We dare
We have been pioneering for 150 years. We don’t follow. We explore, push boundaries, innovate. We invest in the future, with our fleet of dedicated vessels bringing groundbreaking concepts to the industry.

We are first. We go through the learning curve before others have even thought about it. We gain the knowledge needed to take the next step and this expertise allows us to anticipate industry developments – to understand what our customers are going to need in an ever-evolving landscape.

We are not bound by tradition. Our talented professionals look beyond the ‘norm’. They develop new equipment, concepts, and technologies, so we can create opportunities and enter new markets - even create new markets.

We deliver
We build on decades of experience and knowhow to provide the safest, smartest and sustainable solutions for our customers, no matter how challenging the project. Our team will always go the extra mile to get the job done.

We understand our customers’ business inside out and know how vital it is to complete projects on time and on budget. Our customers know we are a trustworthy and reliable partner.

Our dedication to continuous improvement and operational excellence means we are constantly innovating and refining our approach to deliver even greater value to our customers.

We deliver on our promises. We deliver excellence.

Sustainability

Undoubtedly, the world is facing multiple global challenges, from rising sea levels, CO2 emissions, a scarcity of resources, a growing population to an increasing demand for energy. The United Nations has attempted to tackle many of these issues by initiating 17 Sustainable Development Goals (SDGs), which aim to create a better, more sustainable world by 2030.

At DEME we strongly believe that everyone has a role to play - governments, companies and individuals – and we have stepped up to the challenge by integrating several of the SDGs into our business. This will help us create sustainable value for customers, ourselves, stakeholders and in the wider society.

We are leveraging our resources and expertise to help achieve these universal goals for a sustainable future and we understand that to have the largest possible impact, we need to do more than simply minimise the footprint of our own operations. Therefore, we are designing and implementing business solutions that address specific UN SDGs.

Everyone at DEME, together with our shareholders, is committed to playing a pioneering role that proactively investigates technological solutions to tackle these challenges. But we know we cannot do it working alone, so we have reached out and joined forces with partners in the maritime sector, research and science community, non-governmental organisations, technical solution providers, climate experts and many others. Together we believe we can truly make a difference.

Innovation

At the heart of DEME's sustainable growth

Pushing the boundaries of innovation continues to be at the heart of DEME - it is actually one of our core values. We understand that innovation gives us an edge in this competitive environment.

Our investments in new technology prove just how important innovation is to us. Employees across the globe collaborate on technological developments with the goal of introducing sustainable solutions in the markets where we operate. We consider the close cooperation between sites, vessels, project management teams and technical and engineering departments to be the key element in delivering innovative solutions for our customers.

We identify challenges that need solving and then look to our people via several programs designed to seek out and support innovative initiatives. One example is the DEME-X campaign, which focuses on disruptive, transformational innovation. Additionally, every two to three years we organize the Innovation Diver, which is aimed at employees worldwide.

Nature-based Solutions

Working in the marine environment, nature and ecological value are at the heart of DEME’s business. One of the ways we increase ecological value is by exploring opportunities to recover, improve, or develop ecosystems in each of our projects through the application of Nature-based Solutions (NbS).

By applying Nature-based Solutions, we are able to increase and explore ecosystem services (for example, biodiversity, carbon sequestration, etc.) while at the same time safeguarding project requirements.

We are dedicated to carrying out more sustainable marine works for us, for our customers, and crucially, for the local community and the environment.

Number of employees: 6,000+ highly skilled professionals worldwide.
Sectors: Dredging & Maritime Infrastructure, Offshore Energy (Wind/Oil & Gas), Environmental Remediation, and Infra (marine and civil).
Preferred educational level: MBO (Vocational) for crew/technical staff; HBO/WO (Bachelor/Master) for engineering, project management, and office roles.
Preferred education: Civil Engineering, Electromechanical Engineering, Dredging & Offshore Engineering, Maritime Science (Marof), or Environmental Science.
Career level: All levels, with dedicated programs for Students/Interns, Graduates (via "Career Days"), and Senior Professionals (Engineers, Managers, and Senior Officers).