Operations Manager – Australia

About the Role

Manage daily operations of Unique Group, Australia Office. This role is intended to deliver high-quality technical solutions in subsea electronics while demonstrating adaptability, initiative, and strong interpersonal skills in a collaborative environment.

Job Description

Technical Leadership & Support

• Provide effective technical support for workshop operations, equipment, and personnel.
• Deliver engineering support and input for projects, bids, and customer requirements.
• Offer strategic guidance and expert advice on equipment applications and selection.
• Stay updated on industry trends and technical developments; share knowledge internally.

Operational Management

• Manage day-to-day operations of equipment and staff.
• Oversee rental operations, workshop activities, and equipment storage facilities.
• Administer rental and sales contracts, including order processing and document control.
• Ensure compliance with export controls and maintain knowledge of relevant regulations.
• Manage logistics, asset tracking, and ERP system updates for accurate inventory control.
• Coordinate with global offices for rental system availability and shared resources.

Quality Assurance and Compliance

• Implement and manage quality assurance programs within the division.
• Uphold and promote QHSE Management System standards and foster a positive QHSE culture.
• Ensure all activities align with company moral and ethical standards.

Customer & Business Development

• Develop strong business relationships with clients and promote company products/services.
• Assist with customer satisfaction initiatives and internal process improvements.
• Support the growth and development of all business segments and capabilities.

Team Leadership & Development

• Provide leadership, direction, and management to technical and administrative staff.
• Foster internal staff development and maintain high performance standards.

Reporting & Communication

• Report internally and externally on operational progress, sales, and rental activities.
• Collaborate with global teams (e.g., Singapore Operations Manager) for Power BI reporting and process improvements.
• Communicate technical updates and best practices across the organization.

Strategic Contribution

• Represent company interests in technical discussions and decision-making forums.
• Apply knowledge of industry trends to improve service delivery and operational efficiency.
• Undertake additional duties as directed by the Line Manager or Directors.

Knowledge, Skills & Experience

• Diploma or Bachelor-level qualification in Electronics or a related discipline.
• Minimum of 5 years’ experience in the offshore survey or ROV industry.
• Strong problem-solving abilities with a proactive approach to challenges.
• Excellent internal and external communication skills, including negotiation, conflict resolution, and customer support.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Highly driven and self-motivated with a results-oriented mindset.
• Experience with Microsoft Dynamics D365 (highly regarded).
• Experience with Power BI (highly regarded).
• Strong organisational skills and exceptional attention to detail.
• High degree of computer literacy and proficiency in common business applications.
• Australian Work rights (required).
• Australian Driver’s License (required).
• Forklift License (desirable)

Behaviors

Technical Expertise

• Applies working knowledge of subsea electronics confidently and accurately.
• Maintains attention to detail and ensures compliance with technical standards.

Adaptability

• Responds positively to changing priorities and roles.
• Demonstrates flexibility in approach to tasks and problem-solving.

Initiative & Accountability

• Works independently, taking ownership of tasks without constant supervision.
• Proactively identifies issues and implements effective solutions.

Collaboration

• Builds strong relationships within the team and across departments.
• Shares knowledge and supports colleagues to achieve collective goals.

Communication

• Communicates clearly and confidently at all levels, both technical and non-technical.
• Listens actively and adapts communication style to suit the audience.

Problem-Solving

• Approaches challenges analytically and creatively.
• Makes sound decisions under pressure and in complex situations.

Please forward your CV to rae.phua@uniquegroup.com